In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As
customer awareness increases on the service offered by banks, expectation from services …

Considering the importance of identifying customers' expectations and delivering the
desired level of service quality, this study aims at examining the reliability and validity of the …

User experience (UX) has drawn the attention of the banking industry in the past few
decades. Although banking systems have a complete service process to ensure financial …

The purpose of this study was to extend the SERVQUAL model with subjective norms and to
investigate the customer satisfaction and customer loyalty in Islamic Banks. This study has …

Nowadays, commercial banks have become an indispensable financial institution to operate
the economy. Still, the state-owned commercial banking system is also considered an …

The preservation of desired levels of service quality, product quality and awareness is
domineering for firms to stay competitive. Islamic banking system of Pakistan is more …

In last few decades, service quality has received a great attention from both academic and
practitioners. Despite the existing literature on service quality, fewer studies have been …

The aim of this study was to analize the influence of services quality indicators on the
satisfaction of customers. Primary data was obtained from customers of Bank BNI Pondok …

This research sought to examine the differential effect of chatbot banking artificial
intelligence (AI) on consumer experience in the banking industry. A positivist paradigm was …

The purpose of this study is to examine the effect of service quality of banks on customer
satisfaction and recommendation intention through empirical analysis. In particular, the …