Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB)
Purpose The purpose of this study is to unearth the factors that influence tourists' revisit
intention. The proposed model of the study is grounded on using the theory of planned …
intention. The proposed model of the study is grounded on using the theory of planned …
Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning
This research proposes and tests mechanisms for defining and identifying the critical online
consumer reviews that firms could prioritize to optimize their online response strategies …
consumer reviews that firms could prioritize to optimize their online response strategies …
How smart tourism technologies affect tourist destination loyalty
Purpose The purpose of this study is to investigate how smart tourism technologies and
memorable tourism experiences affect tourist satisfaction and tourist destination loyalty …
memorable tourism experiences affect tourist satisfaction and tourist destination loyalty …
The competing value framework model of organizational culture, innovation and performance
Purpose Innovation is the basic input to organizational endurance; therefore, the study of
processes that support innovation should be of interest to practitioners and researchers …
processes that support innovation should be of interest to practitioners and researchers …
Guest satisfaction & dissatisfaction in luxury hotels: An application of big data
In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study
analyses big data in the form of online reviews, as available in TripAdvisor. The content …
analyses big data in the form of online reviews, as available in TripAdvisor. The content …
Green hotel brands in Malaysia: perceived value, cost, anticipated emotion, and revisit intention
Although in recent years, green practices have received considerable interest in the tourism
and hospitality industry, there is a lack of studies that explore the determinants of customers' …
and hospitality industry, there is a lack of studies that explore the determinants of customers' …
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust
This study investigates the effect of hotel website quality, social presence, affective
commitment, and e-trust on travelers' online hotel booking intentions. Smart-PLS software …
commitment, and e-trust on travelers' online hotel booking intentions. Smart-PLS software …
[HTML][HTML] Purchase intention for green cars among Chinese millennials: merging the value–attitude–behavior theory and theory of planned behavior
The value–attitude–behavior and the theory of planned behavior (TPB) appear to provide
limited explanation for consumer green purchase behavior. This study aims to examine the …
limited explanation for consumer green purchase behavior. This study aims to examine the …
An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry
This study investigated the relationships between service experience, emotions, satisfaction,
and price acceptance in Chinese resort hotels. A self-administered survey was used to …
and price acceptance in Chinese resort hotels. A self-administered survey was used to …
Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand
CV Priporas, N Stylos… - … Journal of Tourism …, 2017 - Wiley Online Library
This paper investigates service quality, customer satisfaction, and loyalty in Airbnb
accommodation. A self‐administered questionnaire was distributed to a nonprobability …
accommodation. A self‐administered questionnaire was distributed to a nonprobability …