Over the past two decades, total quality management (TQM) and information technology (IT)
have become the essential components of the information communication and technology …

Quality is an important aspect of software development. This is the reason some researchers
and practitioners have attempted to integrate TQM concepts into software engineering. Total …

Nowadays being competitive is a real challenge for software development organizations. In
this context, software process improvement is an obvious and logical way to address this …

Organizations and the environment change over time. Not only change their structures and
processes of functioning, but also the perspectives that researchers have about them over …

This paper reviews software process improvement, science of complexity and knowledge
technology and software knowledge technology. The software process improvement …

This research investigates antecedents, developments and consequences of dynamic
capabilities in an organization. It contributes by searching theoretical and empirical answers …

Informação, de acordo com [40], é a atribuição de significados a dados por meio de
convenções aplicadas, ou seja, trata-se de um dado que tem um significado para a …

Software Process Improvement (SPI) has been adopted by companies for the development
of software products with recognized quality and credibility. The main goal of SPI is to meet …

Knowledge Management (KM) is a kind of new thought tide on management. It demands all
the employees to participate in and the company to build knowledge friendly culture. It …

Chapter XI presents results, analyses, and conclusions about the industrial case study. From
a micro perspective, it presents findings of the management control system of the …