Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

This study discusses a model to discuss the effect of electronic service quality that influences
purchase intentions, but with brands that affect both. a brand can be a major force in …

Facing immense competition, retailers across the globe are experiencing reduction in their
customer loyalty. This decreasing trend is even more observable in the superstore retailing …

Purpose In 2008, a phenomenon emerged in online retail that attracted the attention of many
people, creating a new virtual model of commerce. This phenomenon was called online …

Customer engagement behavior is a critical success factor for community e-commerce.
While many community e-commerce websites are currently improving service quality to …

Purpose This paper aims to develop a validated scale that can help in measuring the
gamified e-service quality (GE-SQ) in the e-retailing industry. Design/methodology/approach …

Introduction The spread of COVID-19 pandemic in early 2020 has significantly affected the
tourism industry. Most current tourism research on emergencies focuses on issues such as …

Purpose There is a growing trend in online shopping in developing and underdeveloped
economies. Measuring web retail service quality is vital to enhance and retain online …

This article delves into Brazil's rapidly expanding e-commerce sector, emphasizing its
significant growth and evolving dynamics. Employing a meta-narrative review and a …

Purpose The aim of this research is to propose a quantitative approach to evaluating the
quality of services provided, helping organizations to make strategic decisions by better …