Customer co-creation in hotel service innovation: An interpretive structural modeling and MICMAC analysis approach

B Sarmah, Z Rahman - Benchmarking: An International Journal, 2018 - emerald.com
Purpose With increased competition in service sector due to dynamic nature of customers'
taste and preferences, service providers have realized the importance of co-creating with …

[图书][B] Strategies technology development marketing leaders used to commercialize a new product innovation

R Mooney - 2016 - search.proquest.com
Strategies for commercialization of a new product innovation are critical for gaining a
sustainable level of customer acceptance and financial performance. The purpose of this …