Purpose This paper aims to provide a review of hotel performance within the hospitality and
tourism research domain. The authors use network analysis to examine two research …

This study aimed to identify the relative importance of the Critical Success Factors (CSFs)
that contribute to the success and development of hotel industry in Malaysia. Drawing …

This study explores RM strategic implementation approaches, addressing the question of
whether the RM function should be performed within the hotel property, or should be …

Purpose The purpose of this study is to examine the operational efficiency of restaurants in a
dynamic context, over the period 2011-2014. The paper also analyzes efficiency with …

Resource heterogeneity is a key aspect of one of the most important theories of strategic
management: the resource-based view of the firm. This theory suggests that the …

Purpose This study aims to develop a performance evaluation model for Facebook (FB)
marketing campaigns (FBMCs) for a franchised hotel, distinguish four quadrants based on …

Purpose Importance-performance analysis (IPA) is an effective tool for firms to prioritise
service quality attributes, but has limitations in evaluating and enhancing service quality …

This paper analyses the spatial effects on the production efficiency of P2P accommodation
units as an indication of their performance. The empirical analysis undertaken is based on …

The production of services in the accommodation sharing industry is heterogeneous in the
sense that listings with different strategic management could adopt distinct technologies …

This study was conducted to analyse the influence of technological differences on hotel
efficiency in the Canary Islands (Spain), with particular regard to the heterogeneity observed …