Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
[HTML][HTML] The impact of leadership traits and organizational learning on business innovation
The severe impact of the COVID-19 pandemic has forced many organizations to close or
even shut down temporarily. In the literature, previous attempts have pointed to the role of …
even shut down temporarily. In the literature, previous attempts have pointed to the role of …
The impact of leadership competences, organizational learning and organizational innovation on business performance
Purpose This study aims to investigate the effects of leadership competences (cognitive,
interpersonal, and results-oriented competences) on organizational learning, organizational …
interpersonal, and results-oriented competences) on organizational learning, organizational …
[HTML][HTML] Marketing performance sustainability in the Jordanian hospitality industry: The roles of customer relationship management and service quality
This study examines the mediating role of service quality between customer relationship
management (CRM) performance dimensions and the marketing performance of Jordanian …
management (CRM) performance dimensions and the marketing performance of Jordanian …
Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets
Purpose This study aims to examine how comprehensive performance measurement
systems (CPMS) influence entrepreneurial orientation, market-focussed learning (MFL) and …
systems (CPMS) influence entrepreneurial orientation, market-focussed learning (MFL) and …
Cloud infrastructure enhancing product competitive advantage of tourism SMEs on online consumption values of tourists
Purpose This research aimed to examine the role of cloud infrastructure capabilities of
tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing …
tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing …
A framework to manage business-to-business branding strategies
Purpose In the past decades, a growing body of studies has assessed the importance of
brands in business-to-business (B2B) markets. However, until date, a comprehensive …
brands in business-to-business (B2B) markets. However, until date, a comprehensive …
Managing knowledge in the context of gastronomy and culinary tourism: A knowledge-based view
This study examines the nexus between knowledge management and gastronomy, and
associated implications for the development of a region's culinary destination image. The …
associated implications for the development of a region's culinary destination image. The …
Co-competition, learning, and business strategy for new service development
Co-competition and business strategy determine tourism organizations' survival and growth.
The current study highlights the following recent findings for the travel agency industry:(a) a …
The current study highlights the following recent findings for the travel agency industry:(a) a …
The interaction of social CRM between CRM performance and marketing performance in hotels
J Al-Gasawneh, K AlZubi, N Nusairat… - … journal of data and …, 2021 - m.growingscience.com
In recent times, there has been a significant decline in hotel occupancy rates, and this is
primarily due to marketing performance. Hoteliers and the decision-makers are thus seeking …
primarily due to marketing performance. Hoteliers and the decision-makers are thus seeking …