Although policy is not commonly a central concern of ethnographers and ethnography is not
an approach common among conventional policy analysts, ethnography and policy do …

The new edition of Cops, Teachers, Counselors furthers the exploration of forces that shape
the contours of frontline work. This line of inquiry is at the heart of street-level bureaucracy …

Administrative literacy is the capacity to obtain, process, and understand basic information
and services from public organizations needed to make appropriate decisions. Citizens' …

Stereotype use in street‐level work and discretionary judgments is important because of the
possible introduction of bias. This article contributes to the study of stereotypes in street …

This study examines the kind of uncertainties frontline tax officials working with a trust-based
inspection approach experience in interacting with citizen-clients. The classical literature on …

This article examines the governance of unaccompanied asylum-seeking children (UASC)
and former UASC in the UK and reveals the expanding reach of asylum privatisation to …

Abstract Following Michael Lipsky's well‐known argument that policy is made in the daily
encounters between street‐level bureaucracy and citizens, a growing body of research …

How do states relate to undocumented immigrants and asylum seekers once they have
been formally rejected? A growing amount of research has been devoted to the role of …

This article examines how jobcentre advisors judge the individual deservingness of their
clients and investigates what role these judgements play in translating activation policies …

This article examines how unaccompanied minors from Afghanistan experience migration
as a space of both freedom and loneliness situated between competing moral frameworks …