The purpose of this study was to investigate the extent of adoption and use of social media
for client support by academic libraries in South Africa. A survey and content analysis were …

Provision of e-services in Nigerian academic libraries has been around for some time.
However, while studies of user satisfaction with traditional modes of library services in these …

Method: A descriptive survey design was used. The population of the study was 744 certified
academic librarians working in the three tiers of universities (federal, state, and private) as …

Los servicios presenciales y virtuales de referencia de las bibliotecas universitarias tienen
un bajo uso, lo que pone en peligro su continuidad. Bibliotecarios universitarios en todo el …

Purpose–The main purpose of this paper is to identify factors affecting the adoption of Web
2.0 tools by librarians of academic libraries located in Hamedan, Iran. Design/methodology …

The study evaluated online reference services through social networking sites in selected
university libraries in Nigeria. A survey approach was adopted to ascertain patrons' level of …

Web search engines (WSE) are powerful and popular tools in the field of information service
management. This study is an attempt to examine the impact and usefulness of web search …

The study investigated utilization of digital reference resources and services by
postgraduate students in university libraries in Benue State, Nigeria. Four specific objectives …

This study examined key findings relevant to library practitioners' experiences with virtual
reference services, or VRS. It did this by examining skills, training experiences, perspectives …

Purpose‐This study aims to investigate the different channels reference librarians receive
reference inquiries from patrons in university libraries in Nigeria. Design/methodology …