Smart manufacturing has received increased attention from academia and industry in recent
years, as it provides competitive advantage for manufacturing companies making industry …

The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

Abstract Service quality is one of the most important factors that increase the use of public
transportation, especially in metropolitan cities such as Istanbul. When evaluating service …

Abstract Machine learning (ML) techniques are increasingly used to simulate the behavior of
concrete materials and have become an important research area. The compressive strength …

This paper proposes a methodology for evaluating the quality of service perceived by users
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …

Abstract Service quality is a multi-dimensional construct which is not accurately measured
by aspects deriving from numerical ratings and their associated weights. Extant literature in …

This paper aims to improve the understanding of the drivers of customer satisfaction with
public transport (PT). The methodology provides a relevant contribution to the previous …

Understanding passenger loyalty to public transit is important because it is a major
determinant of urban and transport sustainability. An integrated framework to investigate …

The in-flight service is one of the most important parts in the whole air travel service process.
In order to better understand the passengers' preference and obtain their perception for …

Network-based systems are at the core of our everyday life. Whether it is electronic
networking, electricity grids or transportation, users expect the networks to function properly …