Studies of social media's impact on policing have emerged in several disciplines, including
criminology, sociology, and communications. Despite their insight, there is no unified body of …

This article explores the nature and frequency of crimes and people's safety perceptions in
rural areas using a systematic review of the literature. It explores four decades of English …

Public organizations often face numerous barriers when it comes to adopting and using
social media to communicate and engage with the broader public. This research aims to …

Purpose Customer knowledge from social media can become an important organizational
asset. The purpose of this paper is to identify useful customer knowledge including …

Despite a growing body of recent literature that has examined the role of the police during
the COVID-19 pandemic, little is known about police approaches to citizen-engagement on …

Police departments increasingly use social media for enhancing their relationships with
citizens. However, little is known about how specific characteristics of police-initiated …

Increased attention to and scrutiny of fatal police shootings across the US is often credited to
the rise of social media sites such as Facebook and Twitter, which provide a platform for …

Purpose Previous studies consistently indicate that police agencies tend to use social media
to assist in criminal investigations, to improve police-community relations and to broadcast …

Purpose Most police agencies in the USA make the claim that they use social media, and
such use is drawing a great academic attention. Most studies on police use of social media …

Citizens proactively engage in public deliberation during emergencies, which is pivotal for
the success of emergency management. Drawing on the net valence model, the current …