Although products and services are expressed as similar in the definition of modern
marketing, services vary from products as feature. These differences emerge more clearly in …

The purpose of this study is to investigate the role of service quality in enhancing customer
loyalty in Jordanian banks. Several measurements of service quality are used in this study …

This study examined the impact of service providers' emotional intelligence on service
quality and customer satisfaction in the telecommunication sector of Ghana. A quantitative …

The elements of the service marketing triangle model are empirically found to influence
customer loyalty, the mediation of service quality. In this paper, the service triangle model …

The objective of this study is to examine the impact of emotional intelligence on financial
performance in terms of return on investment in the telecommunication industry in Ghana …

The purpose of this research is to study and analyse the impact of service quality, perceived
value and customer satisfaction towards customer loyalty in insurance industry-case study of …