The aspects that could shape customers' virtual experiences with chatbot applications are
poorly understood. Therefore, this study aims to empirically examine the main factors that …

Although credibility has been a key concept in communication research for decades, there
still is no consensus on its conceptualization and measurement. Indeed, scholars have …

Purpose Companies in challenged industries such as fashion often struggle to communicate
credibly with their stakeholders about their social and environmental achievements …

Purpose This study aims to investigate perceptions about interactive travel websites. The
researchers hypothesize that engaging content, the quality of information and source …

Purpose The purpose of this paper is to analyse the concepts of sustainability, responsibility
and ethics focussing on their links and differences, also to understand how companies move …

The current study examines the persuasiveness of narrative richness in messages about
acts of corporate social responsibility (CSR). Specifically, we apply theory about narrative …

In recent decades, corporate communication has undergone significant changes in terms of
channel, content and receivers. To be accountable, companies are called upon to satisfy a …

Through the lens of legitimacy theory and starting from Habermas's communication theory
the paper aims to extend and contribute to the research fields related to the quality of social …

Large organizations, including listed businesses, financial service providers as well as
public services entities are increasingly disclosing information on their environmental, social …

European companies that are larger than a specific size have had to comply with reporting
requirements on non-financial topics since 2017 under the European Union's Non-Financial …