A comparative study of users versus non-users' behavioral intention towards M-banking apps' adoption

V Saprikis, G Avlogiaris, A Katarachia - Information, 2022 - mdpi.com
The banking sector has been considered as one of the primary adopters of Information and
Communications Technologies. Especially during the last years, they have invested a lot …

Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services

N Sinha, N Singh - Journal of Financial Services Marketing, 2022 - pmc.ncbi.nlm.nih.gov
The current study aims to determine the factors influencing the behavioral intention of
merchants to use mobile payment services (MPS). The study surveys 215 Indian merchants …

Factors impacting senior citizens' adoption of E-banking post COVID-19 pandemic: an empirical study from India

R Jena - Journal of Risk and Financial Management, 2023 - mdpi.com
The global economy and the financial sector have suffered due to the COVID-19 epidemic.
The banking industry has seen an increase in digital channels and payments, consumer …

Financial institutions digital transformation: the stages of the journey and business metrics to follow

A Papathomas, G Konteos - Journal of Financial Services Marketing, 2023 - Springer
This paper examines the stages of the digital transformational path that lies in front of
incumbent banks in their conversion into digitally driven institutions and contributes by …

Consumer Behaviour and Acceptance in Fintech Adoption: A Systematic Literature Review

M Saputra, PI Santosa, AE Permanasari - Acta Informatica Pragensia, 2023 - ceeol.com
The literature review was conducted systematically, following a rigorous process to address
specific research questions. The review procedure was designed to provide guidance and …

FinTech and Artificial Intelligence in Relationship Banking and Computer Technology

V Jain, M Rastogi, JVN Ramesh, A Chauhan… - AI, IoT, and Blockchain …, 2023 - igi-global.com
Banks cannot afford to be complacent in their operations. Due to the dramatic changes
brought about by improvements in computer technology (IT) as well as competitive intensity …

Artificial intelligence features and expectation confirmation theory in digital banking apps: Gen Y and Z perspective

P Bhatnagr, A Rajesh - Management Decision, 2024 - emerald.com
Purpose This study aimed to explore the impact of Artificial Intelligence (AI) characteristics,
namely Perceived Animacy (PAN), perceived intelligence (PIN), and perceived …

What factors influence the usage of mobile banking among digital natives?

TI Hakimi, JA Jaafar, NAA Aziz - Journal of Financial Services Marketing, 2023 - Springer
Digital technologies have emerged and are used to change the business model in many
industries, including the financial sector. Many financial institutions have leveraged this …

Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures

LV Raj, S Amilan, K Aparna, K Swaminathan - Journal of Financial …, 2023 - Springer
This paper aims to extend the enhanced “unified theory of acceptance and use of
technology (UTAUT)” model with pandemic precautionary measures (PPM) to examine the …

An integrated model predicting customers' continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets

S Srivastava, N Singh - Journal of Financial Services Marketing, 2023 - Springer
The present study combines three models, namely TPB (Theory of planned behavior), Big 5
personality traits, and TAM (technology adoption model), to measure continuance …