This study presents a systematic literature review on the implementation of service
innovation in the extant literature. This study conducts a comprehensive review of published …

The purpose of this study is to test the relationships between external knowledge, internal
innovation, firms' open innovation performance, service innovation and business …

Purpose Employees are considered as important contributors to service innovation, but the
literature is not unanimous about what employee involvement in service innovation entails …

Purpose The paper aims to discuss the so-called sharing economy from a business
modeling and industrial structure perspective. The illustrative cases examined are Airbnb …

Abstract Service-sales ambidexterity has recently been presented as a modern type of
ambidexterity. Despite the huge prominence of ambidexterity's antecedents, literature has …

In order to build consistent service quality, managers should encourage salespeople to deal
with customers and improve service errors for their overall benefit. Our study seeks to …

Purpose This paper aims to focus on the nexus between sustainability and desired
outcomes for smart cities. The main focus is on how green leadership influences the …

Purpose The increased involvement of customers in their experience is a reality for all
service organisations. The purpose of this paper is to explore the way organisations …

Purpose The marketing information system (MkIS) in the data-rich business environment
receives all the attention these days, but as essential and perhaps even more essential is …

E-Government is the use of information and communication technology in government
processes to improve efficiency, effectiveness, transparency, and accountability in …