The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction

G Walsh, VW Mitchell - European Journal of marketing, 2010 - emerald.com
Purpose–Consumer sovereignty assumes that consumers have adequate product
information and are able to understand that information in order to make an informed choice …

[PDF][PDF] Towards a conceptual model of consumer confusion

G Walsh, M Yamin - Advances in consumer Research, 2005 - researchgate.net
As consumers are provided with ever-increasing amounts of information from more products
sold through more channels and promoted in more ways, the notion of marketplace …

Consumer confusion proneness: scale development, validation, and application

G Walsh, T Hennig-Thurau… - Journal of Marketing …, 2007 - Taylor & Francis
With ever increasing amounts of marketplace information, confusion is becoming a problem
for consumers and marketers, yet the topic remains under researched. This paper explores …

Distinctive brand cues and memory for product consumption experiences

L Warlop, S Ratneshwar, SMJ Van Osselaer - International Journal of …, 2005 - Elsevier
Consumer welfare depends upon how well people learn and remember quality differences
among competing products. Although some researchers have argued that consumers are …

The effects of urban retail greenery on consumer experience: Reviewing the evidence from a restorative perspective

Y Joye, K Willems, M Brengman, K Wolf - Urban Forestry & Urban Greening, 2010 - Elsevier
Over the last three decades solid empirical evidence for the positive influence of greenery
on human psychological and cognitive functioning has been steadily accruing. Based on …

A conceptual model of consumers' online tourism confusion

ACC Lu, D Gursoy - International Journal of Contemporary Hospitality …, 2015 - emerald.com
Purpose–This study aims to develop a conceptual model demonstrating the antecedents
and outcomes of consumers' online tourism information confusion. Design/methodology …

Unclarity confusion and expiration date labels in the United States: A consumer perspective

A Hall-Phillips, P Shah - Journal of Retailing and Consumer Services, 2017 - Elsevier
This paper discusses findings from a qualitative study about the role played by unclarity
confusion related to expiration dates in the purchase of perishable grocery products from the …

Demographic characteristics of consumers who find it difficult to decide

G Walsh, VW Mitchell - Marketing Intelligence & Planning, 2005 - emerald.com
Purpose–The puropse of this article is to identify consumers who experience difficulty in
making their buying decisions, especially in the face of variety of choice, proliferation of …

Should new products look similar or different? The influence of the market environment on strategic product styling

O Person, J Schoormans, D Snelders, TM Karjalainen - Design studies, 2008 - Elsevier
Academics and practitioners argue for the importance of making decisions on styling more
strategic. We propose that styling strategies unfold according to three dimensions: decisions …

Copy alert: A method and metric to detect visual copycat brands

T Satomura, M Wedel, R Pieters - Journal of Marketing …, 2014 - journals.sagepub.com
The authors propose a method and metric to quantify the consumer confusion between
leading brands and copycat brands that results from the visual similarity of their packaging …