Purpose Access to services for consumers with disabilities (CwD) has gained increased
attention from researchers and service providers in recent years. Consequently, ensuring …

Practitioners utilise customer feedback metrics (CFM's) to monitor business performance.
However, the influence of CFM's on firm performance has been ignored. Thus, this paper …

Purpose This paper aims to explore how service organizations can improve the
effectiveness of well-being creation efforts given the pressing societal issues and global …

Purpose The purpose of this study is to explore the interactions between commuters with
disabilities and transport services providers and to contribute to a better understanding of …

Since the 1990s, the marketing literature has seen the emergence of research dedicated to
consumers with disabilities (CWD). This work is mostly based on the social model of …

A detailed search was conducted to create a bibliography of articles related to the mission of
the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …

Esta dissertação objetivou investigar de que maneira as dimensões físico-sensoriais,
emocionais, informacionais e sociais de ambientes de consumo se relacionam com a …

Objectives This study aims to analyze how physical-sensory elements of the retail
environment and self-confidence relate to the perceived vulnerability of visually impaired …

Objectives: This study aims to analyze how physical-sensory elements of the retail
environment and self-confidence relate to the perceived vulnerability of visually impaired …

Tüketici kırılganlığı konusu son 25 yılda literatürde işletmeden iktisada, tıp ve psikolojiden
bilgisayar bilimlerine, mühendislikten çevre bilimlerine farklı bilim dallarında araştırma …