The effect of customer relationship marketing in customer retention and customer acquisition

M Sağlam, S El Montaser - International Journal of Commerce and …, 2021 - ijcf.ticaret.edu.tr
Without a good marketing team and strategy, any company is bound to fail. To remain
competitive and profitable in the market, companies should attract and maintain successful …

[PDF][PDF] Enhancing customer retention: the role of customer knowledge management

HW Kabue - International Journal of Business Management and …, 2021 - ijbmcnet.com
Abstract Customer Knowledge Management (CKM) has emerged a winning strategic tool
which organizations and specifically banks can utilize to increase customer retention due to …

Do customer knowledge and customer trust in IDIC affect bank customer retention? Evidence from Indonesia

MS Sembiring, SMR Sembiring - Journal of Enterprise …, 2023 - journal.uinmataram.ac.id
Purpose—The primary focus of this research was to examine the impact of customer
knowledge and customer trust in Indonesia Deposit Insurance Corporation (IDIC) on the …

Customer Relationship Management and Adverse Selection: What Experiences for MFIS in Cameroon?

J Nzongang, HMS Dzukou - Acta Universitatis Danubius: Œconomica, 2023 - ceeol.com
This article aims to analyze the effect of Customer Relationship Management on reducing
adverse selection within microfinance institutions in Cameroon. This analysis is made …

Customer Relationship Management and Adverse Selection: What Experiences for Microfinance a Cameroon?

HMS Dzukou, J Nzongang - Acta Universitatis Danubius …, 2023 - dj.univ-danubius.ro
This article aims to analyze the effect of Customer Relationship Management on reducing
adverse selection within microfinance institutions in Cameroon. This analysis is made …

Social Responsibility of the Financial Sector in the Information and Network Economy: The Example of Systemically Important Banks in Ukraine and Comparison With …

OV Portna, NY Iershova, AA Grytsenko - Journal of Central Banking Theory … - sciendo.com
The article examines the problem of increasing social responsibility of the financial sector on
the example of systemically important banks that operate in the modern information and …

The effect of Customer Relationship Management on Customer Satisfaction with Health Facilities in Tanzania.

J Chigwala - 2022 - repository.out.ac.tz
The objective of the study is to assess the effect of customer relationship management
(CRM) on customer satisfaction with health facilities in Tanzania. The sample size was 327 …

Different means of customer acquisition for an SME organization in a saturated niche market: case Aulanko Golf

I Seppälä - 2020 - lutpub.lut.fi
This Bachelor's thesis pursues to find out different means of customer acquisition when
targeting a niche market of young people in a competitive environment. In the theory section …

Intergenerational Brand Loyalty with Families and Their Banking Partners

HJ Monteith - 2024 - digitalcommons.butler.edu
This research paper investigates the potential emergence and development of
intergenerational brand loyalty within families and their banking partners, exploring a novel …

An investigation about the role of customer relationship marketing in customer acquisition and customer retention

S El-Monstaser - 2021 - acikerisim.ticaret.edu.tr
Without a good marketing team and strategy, any company is bound to fail. To remain
competitive and profitable in the market, companies should attract and maintain successful …