This study presents a systematic review of literature covering 178 articles relating to physical
store-based grocery retail formats. The research questions for the review were based on …

There is a large body of literature, spanning multiple disciplines, concerned with the
relationship between traditional (physical) shopping and associated travel behaviour …

More and more grocery retailers are becoming multi-channel retailers, as they are opening
an online alternative next to their traditional offline supermarkets. While the number of multi …

Many retailers believe that a majority of purchases are unplanned, so they spend heavily on
in-store marketing to stimulate these types of purchases. At the same time, the effects of …

Mobile apps are becoming a go-to tactic for retailers because they offer the promise of highly
convenient digital engagement. We hypothesize that two types of customers are best served …

Purpose–The purpose of the study is to investigate loyalty building and the creation of
affectionate bonds in the consumer‐firm dyad. Design/methodology/approach–The study …

The large majority of online grocery shoppers are multichannel shoppers who keep visiting
offline grocery stores to combine convenience advantages of online shopping with self …

Customer perceptions of retail formats have become ambiguous with new value-added
features of traditional retail formats. Hence, this paper proposes a framework for explaining …

A switch from single-to multichannel grocery shopping can affect consumers' purchase
allocations. This study investigates whether and to what extent a consumer's decision to start …

An important consideration for multi-channel grocery retailers is which promotion strategy to
adopt across channels. The tendency of grocery buyers to keep visiting the offline store after …