Over 33 years of the hospitality research: a bibliometric review of the International Journal of Contemporary Hospitality Management
Purpose This paper aims to proffer a broad overview of publications in the International
Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric …
Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric …
An integrated approach to the purchase decision making process of food-delivery apps: Focusing on the TAM and AIDA models
HJ Song, WJ Ruan, YJJ Jeon - International Journal of Hospitality …, 2021 - Elsevier
The study employed two theories, the technology acceptance model (TAM) and the Attention-
Interest-Desire-Action (AIDA) model, to provide an understanding of the process of …
Interest-Desire-Action (AIDA) model, to provide an understanding of the process of …
When female (male) robot is talking to me: Effect of service robots' gender and anthropomorphism on customer satisfaction
S Seo - International Journal of Hospitality Management, 2022 - Elsevier
Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …
often gendered as either female or male. This study examines the role of service robots' …
Perceived risks from drone food delivery services before and after COVID-19
Purpose The purpose of this study was to explore if five subdimensions of perceived risk
(financial, time, privacy, performance and psychological risks) negatively affects image. In …
(financial, time, privacy, performance and psychological risks) negatively affects image. In …
Robots at your service: value facilitation and value co-creation in restaurants
Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …
restaurant context. It empirically examines the guest perception of value facilitation by …
The effects of types of service providers on experience economy, brand attitude, and brand loyalty in the restaurant industry
This study was designed to understand the relationships among the experience economy,
brand attitude, and brand loyalty based on the type of service providers, such as robot …
brand attitude, and brand loyalty based on the type of service providers, such as robot …
Smart dining, smart restaurant, and smart service quality (SSQ)
Purpose Have you been to a smart restaurant, and how were its services? A common
limitation of hospitality studies stems from the lack of research on how service quality is …
limitation of hospitality studies stems from the lack of research on how service quality is …
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty
Unmanned hotels are regarded as the future of hospitality in a post-Covid 19 world, based
upon smart, contactless technologies. The purpose of this research was to determine if …
upon smart, contactless technologies. The purpose of this research was to determine if …
Hotel customers' behavioral intentions toward service robots: the role of utilitarian and hedonic values
Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …
and hedonic values on their intention to use service robots. In addition, the influences of …
A Review of Robotic Applications in Hospitality and Tourism Research
Recently, robots have been widely adopted in the hospitality and tourism industry. Efficient
robots can help hoteliers and tourism suppliers with their repetitive or manual labor. Due to …
robots can help hoteliers and tourism suppliers with their repetitive or manual labor. Due to …