The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust …

A Cheshin, A Amit, GA Van Kleef - Organizational Behavior and Human …, 2018 - Elsevier
Emotional expressions have a pervasive impact on organizational behavior. However, it is
unclear how such effects are modulated by the intensity of emotional displays. We …

A review of the interpersonal experience, expression, and regulation of emotions in sport

K Tamminen, SA Wolf, R Dunn… - International review of …, 2022 - Taylor & Francis
There has recently been a surge in sport psychology research examining various aspects of
the interpersonal and social processes related to emotions and emotion regulation. The …

Emotional games: How coaches' emotional expressions shape players' emotions, inferences, and team performance

GA van Kleef, A Cheshin, LF Koning, SA Wolf - Psychology of Sport and …, 2019 - Elsevier
Objectives Sports games are inherently emotional situations. Although a plethora of
research has investigated how athletes' emotions influence their own performance, scant …

The social influence of emotions within sports teams

AP Friesen, SA Wolf, GA van Kleef - Feelings in sport, 2020 - taylorfrancis.com
Sport relies on the coordination of teammates' behaviours to maximise performance. This
responsibility is often tasked to the captain, coach, or manager of the team. Such individuals …

The effects of coaches' emotional expressions on players' performance: Experimental evidence in a football context

T Moll, GL Davies - Psychology of Sport and Exercise, 2021 - Elsevier
Objectives Across two experiments, we examined the effects of coaches' nonverbal
expressions of pride, shame, and happiness on players' emotions and performance. Design …

[HTML][HTML] The effects of coaches' pride and shame expressions on field hockey players' emotions and performance

T Moll, A Cherrington - Psychology of Sport and Exercise, 2024 - Elsevier
In this study, we examined the effects of female coaches' nonverbal pride and shame
expressions on female field hockey players' emotions and performance and considered the …

The influence of facial expressions on attack recognition and response behaviour in karate kumite

K Petri, N Bandow, S Salb, K Witte - European journal of sport …, 2019 - Taylor & Francis
Facial expressions play a crucial role in human daily life interactions, so it is possible that
they contain relevant anticipatory cues. Therefore, we conducted two studies in karate …

Striking out swinging: Specialist success following forced task inferiority

B Bond, E Poskanzer - Organization Science, 2024 - pubsonline.informs.org
Organizing work around specialized professionals leverages their deep expertise and
mastery of particular skills. However, as work becomes more flexible, organizations often …

Regulating own and teammates' emotions prior to competition

A Friesen, D Stanley, T Devonport, AM Lane - Movement & Sport Sciences …, 2019 - cairn.info
We examined intra-and interpersonal emotion regulation in the hour prior to athletic
competition. Specifically, we investigated the extent to which differences between …

Eye tracking in naturalistic badminton play: comparing visual gaze pattern strategy in world-rank and amateur player

NS Uppara, AA Mavalankar, K Vemuri - Proceedings of the 7th Workshop …, 2018 - dl.acm.org
A professional player's expertise rests on the ability to predict action by optimally extracting
the opponent's postural cues. Eye tracking (head-mounted system) data in a naturalistic …