Business process modelling, simulation and reengineering: call centres

R Doomun, N Vunka Jungum - Business Process Management …, 2008 - emerald.com
Purpose–The purpose of this paper is to develop a flexible framework through which
business processes can be modelled, simulated and reengineered in a cost‐effective way …

Electronic commerce to support construction design and supply‐chain management: a research note

T Elliman, G Orange - International Journal of Physical Distribution & …, 2000 - emerald.com
Looks at the changing nature of the construction supply industry and the role of electronic
commerce in the evolved market. With the emphasis shifting from supply‐to demand‐driven …

Business process modelling and analysis using discrete-event simulation

V Hlupic, S Robinson - 1998 Winter Simulation Conference …, 1998 - ieeexplore.ieee.org
Globalisation and competitive pressure urge many organisations to radically change
business processes. Although this approach can provide significant benefits such as …

Collaborative business engineering: a decade of lessons from the field

M Hengst, GJD Vreede - Journal of Management Information …, 2004 - Taylor & Francis
Business process reengineering (BPR) projects have been carried out for many years, with
varying degrees of success. Two key reasons for failure are distinguished from the literature …

Using process mapping and business process simulation to support a process-based approach to change in a public sector organisation

A Greasley - Technovation, 2006 - Elsevier
A case study demonstrates the use of a process-based approach to change regarding the
implementation of an information system for road traffic accident reporting in a UK police …

Steel supply chain management by simulation modelling

MA Sandhu, P Helo, Y Kristianto - Benchmarking: An International …, 2013 - emerald.com
Steel supply chain management by simulation modelling | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Advanced search Steel supply chain management …

A socio-technical approach to business process simulation

A Gregoriades, A Sutcliffe - Decision Support Systems, 2008 - Elsevier
This paper describes a socio-technical approach to business process redesign through the
investigation of complex interactions and dependencies among humans and IT systems of …

Re‐engineering manufacturing processes through simulation modelling

Z Irani, V Hlupic, LP Baldwin, PED Love - Logistics Information …, 2000 - emerald.com
Previous research suggests that developing dynamic models of business processes prior to
their radical change could increase the success of BPR projects. Identifies barriers …

Simulation of business processes

RJ Paul, GM Giaglis, V Hlupic - American Behavioral …, 1999 - journals.sagepub.com
Computer-based simulation models of business processes offer a powerful mechanism for
modelling organizational structures and arriving at informed recommendations for change …

Integrating simulation in organizational design studies

GM Giaglis, RJ Paul, V Hlupic - International Journal of Information …, 1999 - Elsevier
Designing organizational structures can be a complex and demanding task, one that can be
greatly assisted by the use of carefully developed models. In this paper we investigate the …