Service robots create a touchless experience for travellers; therefore, this research aims to
conduct a systematic literature review (SLR) of service robots in the tourism and hospitality …

The emerging Industry 4.0 technologies that are impacting the global economy also
represent an extraordinary opportunity to increase customer value in the service sector …

With the growing use of robots in the service industry, service failures have increased. This
study applies the Communication Accommodation Theory to examine how robot employees' …

Voice assistants (VAs), such as Alexa, Siri, and Google Assistant, are instruments
increasingly used by consumers to perform daily tasks. The objectives of the present study …

This paper investigates tourists' preferences toward the humans-robots ratio in the service
delivery systems of tourism and hospitality companies and the factors that shape them. The …

Purpose Robots have been adopted in numerous tourism and hospitality sectors, including
restaurants. This study aims to investigate fast-food employees' use of service robots (SRs) …

Purpose This study aims to explore the essential factors of the reason for (RF) and reason
against (RA) and their impact on tourist attitudes and intentions to use e-bike sharing …

Artificial intelligence (AI) has lured consumers to orchestrate their routine activities relying on
such technologies. Though AI-powered virtual assistants (AIVAs) have gained traction …

Purpose Within the scope of the research, articles about service robots were examined by
the systematic review method. Design/methodology/approach The research aims to …

This study examines customers' intentions to select an autonomous delivery robot (ADR) for
off-premise restaurant delivery services, in response to the growing concerns about carbon …