[HTML][HTML] A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …
and management literature in recent years. Scholars have used various terminologies to …
The effects of green human resource management and perceived organizational support for the environment on green and non-green hotel employee outcomes
OM Karatepe, H Hsieh, M Aboramadan - International Journal of Hospitality …, 2022 - Elsevier
Research about green human resource management and perceived organizational support
for the environment in the hospitality and tourism literature is in its development stage …
for the environment in the hospitality and tourism literature is in its development stage …
Management commitment to the ecological environment, green work engagement and their effects on hotel employees' green work outcomes
Purpose Using social exchange, signaling, job demands-resources and reformulation of
attitude theories, the purpose of this paper is to propose and test a research model in which …
attitude theories, the purpose of this paper is to propose and test a research model in which …
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction
This study explores a chain mediating model examining how employees' emotional
exhaustion and job satisfaction mediate the relationship between customer incivility and …
exhaustion and job satisfaction mediate the relationship between customer incivility and …
A bibliometric analysis of work engagement in the hospitality and tourism industry
Y Han, Y Yang, R Mohamed - Journal of Hospitality and Tourism …, 2023 - emerald.com
Purpose For the past two decades, researchers have been exploring knowledge of work
engagement in the hospitality and tourism industry (HTI). This study aims to provide a …
engagement in the hospitality and tourism industry (HTI). This study aims to provide a …
An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation …
Drawing on the transformational leadership (TL), self-concept, and servant leadership (SL)
theories as well as the socially embedded model of thriving, our paper tests whether …
theories as well as the socially embedded model of thriving, our paper tests whether …
The effect of inclusive leadership on employee engagement, mediated by psychological safety in the hospitality industry
Purpose This paper assesses the inclusive leadership and employee engagement nexus in
the hospitality industry, using psychological safety as a mediator. Design/methodology …
the hospitality industry, using psychological safety as a mediator. Design/methodology …
The Effect of benevolent leadership on job engagement through psychological safety and workplace friendship prevalence in the tourism and hospitality industry
This study examines how job engagement (JE) is affected by benevolent leadership (BL).
This study also explores psychological safety (PS) and workplace friendship (WF) as …
This study also explores psychological safety (PS) and workplace friendship (WF) as …
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Purpose Although service researchers have long suggested that customer mistreatment
adversely impacts service employees' outcomes, statistical integration of current empirical …
adversely impacts service employees' outcomes, statistical integration of current empirical …
Dish the dirt! Dual effects of workplace gossip patterns in linking coworker friendship with incivility in the restaurant context
Purpose People are more likely to participate in work-related events that might cause
positive and negative affective reactions. Prior research linked coworker friendship with …
positive and negative affective reactions. Prior research linked coworker friendship with …