This is a conceptual paper that examines service quality and student satisfaction in higher
learning institutions. It presents the reviews of the literature on the service quality construct in …

Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …

This study examines the role of satisfaction on students' academic performance and
investigates the relationship between satisfaction of students and academic performance …

The purpose of this paper is to examine service quality constructs which leads to student
satisfaction in the setting of Indian higher management education institutes. In this study …

This study aims to develop student loyalty models as well as implement and refine student
loyalty models in Private Islamic Religion Universities in Medan City. This study included an …

Students' satisfaction and their intentions are recognized as rather important aspects in
higher education institution's strategy in a competitive private higher education sector …

This study aims at investigating whether the dimensions “service quality,”“satisfaction” and
“corporate image” have a positive effect on the loyalty of students of a publicly traded for …

Purpose The purpose of this paper is to identify the dimensions of service quality in the
context of Islamic higher education (IHE); explain the determinant dimensions of overall …

Purpose The promising factor for success in a prevailing knowledge-based economy is the
excellence in customer service. Private universities are now becoming customer-and service …

Abstract Building upon the American Customer Satisfaction Index model, the current study
initially explored the influence of educational quality of Sport Management programs …