The healthcare industry is increasingly interested in using the power of hospitality to improve
the patient experience. However, the conceptual understanding of hospitality in healthcare …

Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …

Purpose Recent service studies suggest focusing on the service triad consisting of
technology-customer-frontline employee (FLE). This study empirically investigates the role of …

The aim of this research is to analyze links between customer-based brand equity and
customer engagement in the field of experiential services (eg, private health clinics)—taking …

This study evaluates waiting experiences in a cancer treatment context. It examines the
effects of multiple servicescape dimensions, including the design, spatial layout and …

Purpose This study aims to examine the conceptual and empirical operations of hospitality
at its intersections with health care, which includes medical and senior care …

As an increasingly important paradigm in the services domain, transformative service
research (TSR) emphasizes the need for improving the well-being of entities inside and …

Purpose The purpose of this conceptual paper is to provide a critical reflection on the role of
hospitality in society. Specifically, this research criticizes contemporary conceptualizations of …

Abstract Guided by Moustakas' Transcendental Phenomenology, this study explores the
lived experiences of older adults coping with institutionalization within senior living facilities …

Hospitableness within healthcare settings is increasingly recognized in the literature.
However, despite the significance of electronic word-of-mouth (eWOM) behaviour, our …