This research extends literature on the emergence of service ecosystems by developing
new theoretical insight and explanation into how service ecosystems experience change …

Using a single case study of a multinational industrial organization, this article examines the
journey of a large technology manufacturer from goods-dominant logic to service-dominant …

Purpose Over recent years, few industries have seen such dramatic changes as the
healthcare industry. The potential connectivity of digital technologies is completely …

Purpose Only a few concepts in the service literature are as pervasive yet as undertheorized
as is the concept of the actor. With a growing interest toward value creation as a systemic …

Drawing on service-dominant logic's institutional view of market innovation, this study
investigated how the institutional reconciliation of institutional complexity at the individual …

Purpose The purpose of this paper is to introduce the concept of meaning as a relevant but
missing link in understanding the building blocks of service innovation informed by service …

Little has been written about co-creational aspects of happiness. Happiness is generally
treated in the marketing literature as an individual outcome of exchange. However, the …

Recent criticisms of AI ethics principles and practices have indicated a need for new
approaches to AI ethics that can account for and intervene in the design, development, use …

Purpose This paper aims to develop impact value (IV), both theoretically and practically, to
better account for the processes of value creation within complex service ecosystems …

Today, technology companies are paying increased attention to the provision of digital
services, and business customers' actual usage process has become a pivotal concern …