Amid rising AI-powered chatbot adoption in hospitality and tourism, this study explores how
chatbot negative experiences shape brand hate and outcomes. Drawing upon stimulus …

Chatbots worden steeds vaker ingezet in de klantenservice, maar zijn verre van foutloos.
Wanneer chatbots fouten maken, zijn er verschillende reparatiestrategieën om het onbegrip …

Abstract While Dark Patterns are widely present in graphical user interfaces, in this research
we set out to find out whether they are also starting to appear in Chatbots. Dark Patterns are …

Donating blood is a selfless act that impacts public welfare, potentially saving human lives.
However, blood shortage is a rising worldwide issue due to increased demand. Thus …

Abstract [eng] Chatbots hold potential for business growth by automating customer
communication, reducing costs, and ensuring reliability in information processing. Managers …

This chapter discusses how the ability to use (human) natural language has changed the
way people interact with software systems. Navigating from Turingʼs Imitation Game to …

While Dark Patterns are widely present in graphical user interfaces, in this research we set
out to find out whether they are also starting to appear in Chatbots. Dark Patterns are …

A prospective legal obligation to reveal the identity of a chatbot to its users is expected to
pose a threat to users' intention to use healthcare chatbots, as previous research into other …

The role of experience scheme in power service is very important, but there is a problem that
the synopsis effect is not satisfactory. The experience solution cannot solve the problem of …