Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Purpose The study proposes an extended model of the technology acceptance model (TAM)
by including Sharia compliance (SC), knowledge of SC and confidence in SC, in addition to …

Purpose This study aims to explore the relationship between the objectives of Islamic
banking, customer satisfaction and customer loyalty in the South African context. Diving …

Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …

The purpose of this study is to develop new knowledge related to innovations in e-
commerce, which we call e-commerce innovation, and how this affects customers' …

Purpose This study aims to conduct a comprehensive bibliometric analysis, assessing
studies related to service quality and customer satisfaction in Islamic banking …

Purpose This study aims to examine the association between relationship quality, service
quality, customer satisfaction, switching barriers and Islamic banking customer loyalty using …

Islamic banks have faced many challenges either from rivals or customers who look for
better products and services. This study examined both the direct and mediating effects of …

Purpose This study aims to investigate two primary objectives. First, this study examines the
influence of modified service quality dimensions on Islamic bank customer satisfaction using …

Purpose In Indonesia, subjective issues towards the fundamental of Islamic banks (IBs) have
been arising. For example, they are claimed to be not in line with the Shari 'ah (Islamic law) …