Diving into the technology: a systematic literature review on strategic use of chatbots in hospitality service encounters
Chatbots have become widely used in hotels, restaurants, and related industries. This study
presents a systematic literature review (SLR) of research papers that investigate the use of …
presents a systematic literature review (SLR) of research papers that investigate the use of …
How does the anthropomorphism of AI chatbots facilitate users' reuse intention in online health consultation services? The moderating role of disease severity
W Liu, M Jiang, W Li, J Mou - Technological Forecasting and Social …, 2024 - Elsevier
This study aims to ascertain the significance of the anthropomorphic features of AI chatbots
in online health consultation (OHC) services. A conceptual model drawing on social …
in online health consultation (OHC) services. A conceptual model drawing on social …
Smart Hospitality Review: Using IoT and Machine Learning to Its Most Value in the Hotel Industry
The study uses the Internet of Things (IoT) and machine learning (ML) to analyse how a
hotel industry is changing. This study investigates how machine learning (ML) algorithms …
hotel industry is changing. This study investigates how machine learning (ML) algorithms …
[PDF][PDF] DETERMINANTS OF CONSUMER'PREFERENCES FOR ROBOT SERVICE HOTEL: AN EXPERIMENT AMONG VIETNAMESE YOUNG TRAVELLERS
TN Pham - Geojournal of Tourism and Geosites, 2024 - gtg.webhost.uoradea.ro
The study intends to determine prominent antecedents of Vietnamese young travelers'
intentions to book robot service hotels during and after the health pandemic. The study aims …
intentions to book robot service hotels during and after the health pandemic. The study aims …
[PDF][PDF] Exploring Small and Medium Enterprises' Intention to Adopt AI-Powered Chatbots in Halal Marketing Communications
MDTP Nasution, A Rafiki… - IQTISHODUNA …, 2024 - ejournal.iaisyarifuddin.ac.id
This study explores the adoption of AI chatbots in marketing communication by SMEs,
specifically focusing on Halal contexts. It investigates factors such as perceived usefulness …
specifically focusing on Halal contexts. It investigates factors such as perceived usefulness …
Narrative literature review: Efficiency enhancement-user trust in chatbots as a tool for improving service quality by humans
H Margono, D Bastian, NA Faiza - Journal of Soft Computing …, 2024 - shmpublisher.com
Chatbots have become efficient and reliable tools for instant and real-time information
dissemination. Despite their effectiveness, user trust in chatbot systems remains relatively …
dissemination. Despite their effectiveness, user trust in chatbot systems remains relatively …
Unified Theory of Technology Acceptance and Use for Chatbot Services in the Hotel Business
Through the integration of the UTAUT 2 framework and the introduction of Digital
Competence as a unique variable impacting acceptance, this study investigates guest …
Competence as a unique variable impacting acceptance, this study investigates guest …
[PDF][PDF] Evaluation of customer technology experience: The intermediary role of customer satisfaction and its impact on customer loyalty and word of mouth.
WA El Naby, SN Khalaf - International Journal for Tourism …, 2024 - ijtah.journals.ekb.eg
This paper investigates the impact of AI-based chatbot technology experiences on customer
loyalty and word-of-mouth (WOM) in the hotel context. This paper highlights the pivotal role …
loyalty and word-of-mouth (WOM) in the hotel context. This paper highlights the pivotal role …
Experiences of Freelancers with AI and Chatbots
F Eslami, R Hooshmandi - AI and Tech in Behavioral and …, 2023 - journals.kmanpub.com
This study aims to explore the experiences of freelancers with AI chatbots, identifying the
main drivers behind their adoption, the challenges faced during their integration, and the …
main drivers behind their adoption, the challenges faced during their integration, and the …