Software-based dialogue systems: survey, taxonomy, and challenges

Q Motger, X Franch, J Marco - ACM Computing Surveys, 2022 - dl.acm.org
The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

Recent advances in conversational NLP: Towards the standardization of Chatbot building

M Mnasri - arXiv preprint arXiv:1903.09025, 2019 - arxiv.org
Dialogue systems have become recently essential in our life. Their use is getting more and
more fluid and easy throughout the time. This boils down to the improvements made in NLP …

Trends & methods in chatbot evaluation

J Casas, MO Tricot, O Abou Khaled… - … Publication of the 2020 …, 2020 - dl.acm.org
Chatbots are computer programs aiming to replicate human conversational abilities through
voice exchanges, textual dialogues, or both. They are becoming increasingly pervasive in …

A proposed methodology for investigating student-chatbot interaction patterns in giving peer feedback

MPC Lin, DH Chang, PH Winne - Educational technology research and …, 2024 - Springer
A chatbot is artificial intelligence software that converses with a user in natural language. It
can be instrumental in mitigating teaching workloads by coaching or answering student …

Rhetorical structure theory: A comprehensive review of theory, parsing methods and applications

S Hou, S Zhang, C Fei - Expert Systems with Applications, 2020 - Elsevier
Rhetorical structure theory (RST) is a significant theory about discourse organization. With
an increasing number of research interests focus on RST, many novel parsing approaches …

The application of AGNES algorithm to optimize knowledge base for tourism chatbot

AVD Sano, TD Imanuel, MI Calista… - 2018 International …, 2018 - ieeexplore.ieee.org
Most tourists have limited time and schedule when they are visiting a particular tourism area.
One of the main issues faced by those tourists is that they can not make simple queries to …

Enabling rhetorical analysis via the use of communicative discourse trees

B Galitsky - US Patent 10,853,581, 2020 - Google Patents
Abstract Systems, devices, and methods of the present invention calculate a rhetorical
relationship between one or more sentences. In an example, a computer-implemented …

[图书][B] Artificial intelligence for customer relationship management

B Galitsky - 2020 - Springer
We propose a novel way of the conversational recommendation where instead of asking
user questions to acquire her preferences, the recommender tracks her conversations with …

Knowledge-guided unsupervised rhetorical parsing for text summarization

S Hou, R Lu - Information Systems, 2020 - Elsevier
Automatic text summarization (ATS) has recently achieved impressive performance thanks
to recent advances in deep learning and the availability of large-scale corpora. However …

Chatbot components and architectures

B Galitsky, B Galitsky - Developing Enterprise Chatbots: Learning …, 2019 - Springer
In the Introduction, we discussed that chatbot platforms offered by enterprises turned out to
be good for simple cases, not really enterprise-level deployments. In this chapter we make a …