A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions

BY Kavus, PG Tas, E Ayyildiz, A Taskin - Journal of air transport …, 2022 - Elsevier
Measuring customer satisfaction in service businesses is very important in terms of both
increasing service quality and meeting customer expectations. Up-to-date and …

Information system selection for hospitality industry via integrated use of IVIF-DEMATEL and IVIF-TOPSIS

HS Kilic, ZT Kalender, AS Yalcin… - Journal of Intelligent …, 2022 - content.iospress.com
Like the other industries, information technologies are very important tools for the hotels'
success in the tourism industry. Various processes required for the hotel business can be …

Analyzing online customer reviews for the hotel classification in Vietnam

HTT NGUYEN, TM TRAN… - The Journal of Asian …, 2021 - koreascience.kr
The classification standards for hotels in Vietnam are different from many other hotel
classification standards in the world. This study aims to analyze customer reviews on the …

Determination of the Most Suitable New Generation Vacuum Cleaner Type with PFAHP-PFTOPSIS Techniques Based on E-WOM

S Kumcu, BD Tasdemir, B Ozyoruk - International Symposium on …, 2023 - Springer
Today, when technological developments are accelerating, the number of devices we use is
increasing and household goods are equipped with smart functions and gain a more …

A method for Vietnamese Hotel Online Rating based on Big Data Analysis: Vietnames Hotel Rating based on Big Data analysis

H Nguyen Thi Thu, BG Nguyen, NX Trung… - Proceedings of the 6th …, 2022 - dl.acm.org
The rapid growth of online booking websites has created a new trend in hotel star rating
based on customer reviews. Therefore, there is a discrepancy between hotel ratings by …

On a preference relation between random variables related to an investment problem

AM Răducan, R Vernic, G Zbăganu - Acta Mathematica Hungarica, 2024 - Springer
Related to a stochastic investment problem which aims to deter-mine when is it better to first
invest a larger amount of money and afterwards a smaller one, in this paper we introduce a …