Purpose Electronic word-of-mouth (eWOM) has become one of the most influential
information sources for consumers' purchase decision-making. Based on construal-level …

Consumer experience has long been recognised as a key component in influencing
consumers' habits and attracting, pleasing, and retaining customers. The hospitality sector is …

Purpose This study aims to develop and examine a cross-level model of the link between
shared leadership and hotel employees' proactive customer service performance (PCSP) by …

Purpose This study aims to explore how attribute performance and hosts' service quality
attributes affect room sales on peer-to-peer (P2P) platforms from the cue congruence …

This study aims to analyze the influence of customer emotional value and service innovation
variables on consumer purchase decisions using the Technology Acceptance Model (TAM) …

Using the computer vision method, this study proposes an analytical model of visual
aesthetics for brand communication and analyzes the effects of visual features (ie, colors …

Purpose This study aims to propose a risk-induced game theoretic forecasting model to
predict average daily rate (ADR) under COVID-19, using an advanced recurrent neural …

Purpose The purpose of the present research is to address the issue by conceptualizing
artificial intelligence (AI) experience quality and its dimensions, and furthermore, to …

This research looked at how food service quality impacts guest satisfaction and revisited the
intention of a hotel's food service outlet. We have collected 260 responses from restaurant …

Because airports serve as symbolic representations of a nation, careful oversight of airport
service quality is essential to preserving a positive international reputation. Getting a …