A dramatic change of ownership, regulation, and organisation of essential public services,
such as electricity, gas, and telecommunications, has taken place in Europe in less than 20 …

Digital platforms play a central role in the economy and our everyday lives. Their rapid
development since the birth of the public commercial internet over 20 years ago has …

We present the results of an experiment that (a) shows the usefulness of screening out drop-
outs and (b) tests whether different methods of payment and reminder intervals affect …

In an experiment on markets for services, we find that consumers are likely to stick to default
tariffs and achieve suboptimal outcomes. We find that inattention to the task of choosing a …

We analyze lottery-choice data in a way that separately estimates the effects of risk aversion
and complexity aversion. Complexity is represented by the number of different outcomes in …

Corporate law scholarship since the 1930s has focused steadily on shareholder interests
and has left the concerns of other stakeholders in corporate enterprise undertheorized. 4 …

Consumer disputes may be resolved by non-litigation or litigation, with the latter being
reserved for extreme cases. Companies are obligated to pay customers' compensation …

This paper focuses on consumer-generated reviews (CGRs), which are an increasingly
influential source of consumer information. In particular, the paper highlights specific …

Firms with very similar products often present their products in different ways. This makes it
difficult for consumers to find out which product fits their needs best, or which one is the …

This paper proposes a model of decision-making under uncertainty in which an agent is
constrained in her cognitive ability to consider complex acts. We identify the complexity of an …