A comprehensive survey and classification of approaches for community question answering
I Srba, M Bielikova - ACM Transactions on the Web (TWEB), 2016 - dl.acm.org
Community question-answering (CQA) systems, such as Yahoo! Answers or Stack Overflow,
belong to a prominent group of successful and popular Web 2.0 applications, which are …
belong to a prominent group of successful and popular Web 2.0 applications, which are …
A new chatbot for customer service on social media
Users are rapidly turning to social media to request and receive customer service; however,
a majority of these requests were not addressed timely or even not addressed at all. To …
a majority of these requests were not addressed timely or even not addressed at all. To …
Feature-based question routing in community question answering platforms
Community question answering (CQA) platforms are receiving increased attention and are
becoming an indispensable source of information in different domains ranging from board …
becoming an indispensable source of information in different domains ranging from board …
A data-driven design framework for customer service chatbot
User experience in customer service is critical. It is because customer service is what a
customer first requests for a service. The service fails to satisfactory response will cause a …
customer first requests for a service. The service fails to satisfactory response will cause a …
Toward a mixed-initiative QA system: from studying predictors in Stack Exchange to building a mixed-initiative tool
This article envisions a new customer support solution that merges the efficiency of crowd-
based Question and Answer (QA) sites with the effectiveness of traditional customer care …
based Question and Answer (QA) sites with the effectiveness of traditional customer care …
Assessing the performance of question-and-answer communities using survival analysis
Question-&-Answer (QA) websites have emerged as efficient platforms for knowledge
sharing and problem solving. In particular, the Stack Exchange platform includes some of …
sharing and problem solving. In particular, the Stack Exchange platform includes some of …
Design of CQA systems for flexible and scalable deployment and evaluation
I Srba, M Bielikova - … : 16th International Conference, ICWE 2016, Lugano …, 2016 - Springer
Abstract Successfulness of Community Question Answering (CQA) systems on the open
web (eg Yahoo! Answers) motivated for their utilization in new contexts (eg education or …
web (eg Yahoo! Answers) motivated for their utilization in new contexts (eg education or …
User methods and approaches to design cognitive systems
H Candello - Design, User Experience, and Usability: Design …, 2016 - Springer
This paper presents the results of a review of existing literature on user research practices
for designing cognitive systems. Three databases were analyzed to review the user methods …
for designing cognitive systems. Three databases were analyzed to review the user methods …
Evaluation and prediction of content quality in stack overflow with logistic regression
D Qiu - 2015 - oulurepo.oulu.fi
Collaborative questioning and answering (CQA) sites such as Stack Overflow are the
placement in which community members can ask and answer questions as well as interact …
placement in which community members can ask and answer questions as well as interact …