Marketers, managers, and researchers often believe that the speech rate in the information
transmission is impactful on the service satisfaction and consumer purchasing decisions …

At the onset of a crisis, an initial organizational statement sets the tone for subsequent
discussion. While existing literature provides strategic guidance, it offers limited insight into …

This study aims to suggest visual strategies for social media response in corporate crisis
communication. Situational Crisis Communication Theory (SCCT) and Associative Network …

In strategic communication, there is a plethora of studies dealing with effective crisis
communication. CEO communication is an important building block in strategic crisis …

This study examines how Meta as a company of various social media platforms
communicates the disinformation crisis. Social media platforms are seen as a breeding …

China's increasing international prominence has prompted additional research on how
Chinese firms manage organizational crises. The purpose of this paper is to identify patterns …

This paper presents two sequential team projects in a crisis communication course: case
study and press conference simulation. Initially, students engage in a comprehensive team …

Organizations in crisis increasingly turn to social media to address stakeholders directly.
Tweeting about an ongoing crisis or posting a corporate video in which a CEO responds to …

A deteção da mentira é uma capacidade necessária em várias situações, desde a judicial à
social, e implica a avaliação de pistas verbais e não-verbais. A presente investigação …

This study examined the impact of CEO nationality on perceptions of source credibility and
corporate reputation outcomes in the context of Japanese corporate crisis communication …