Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

Social service robots are becoming increasingly pervasive in our everyday lives, including in
healthcare, education and customer service settings. It is known that different cultures and …

This research investigates travelers' trust in intelligent autonomous technologies based on
two studies involving self-driving transportation and robot bartenders. Targeting travelers …

In the field of human-robot interaction, the well-known uncanny valley hypothesis proposes
a curvilinear relationship between a robot's degree of human likeness and the observers' …

This study focuses on the attributes of serving robots, which include “anthropomorphism,”“
animacy,”“likeability,”“intelligence,” and “safety,” and their effect on restaurant customers …

This research compares human-robot interaction with human-human interaction. More
specifically, it compares potential customer responses to a humanoid service robot's (HSR's) …

Human–robot interactions are often affected by error situations that are caused by either the
robot or the human. Therefore, robots would profit from the ability to recognize when error …

Artificial intelligence applications and robotic technologies, which are rapidly spreading and
widely used throughout the world, are discussed by different disciplines in the literature. The …

Personalization and localization are important when developing social robots for different
sectors, including education, industry, healthcare or restaurants. This allows for an …

Social robots are increasingly used within public spaces, including museum settings. This
quasi-systematic review identifies and synthesizes the evidence on social robots that have …