Collaborative knowledge work environments
JH Heerwagen, K Kampschroer… - Building research & …, 2004 - Taylor & Francis
How can the physical design of the workplace enhance collaborations without
compromising an individual's productivity? The body of research on the links between …
compromising an individual's productivity? The body of research on the links between …
Interdisciplinarity: An emergent or engineered process?
In this chapter, we analyze conversations in consulting meetings where people work across
disciplines to design things. We focus on interactional processes through which people …
disciplines to design things. We focus on interactional processes through which people …
Human work in call centres: A challenge for cognitive ergonomics
Many people are currently working in call centres and much more are expected to work in
them in the near future. Call centres are, in a sense,'modern factories' where services are …
them in the near future. Call centres are, in a sense,'modern factories' where services are …
Human work in the call centres
Many people are currently working in call centres and much more are expected to work in
them in the near future. Call centres are in a sense “modern factories” where services are …
them in the near future. Call centres are in a sense “modern factories” where services are …