Conversational agents in business: A systematic literature review and future research directions

R Bavaresco, D Silveira, E Reis, J Barbosa… - Computer Science …, 2020 - Elsevier
The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

[PDF][PDF] An analysis of textual inference in German customer emails

K Eichler, A Gabryszak, G Neumann - Proceedings of the Third …, 2014 - aclanthology.org
Human language allows us to express the same meaning in various ways. Recognizing that
the meaning of one text can be inferred from the meaning of another can be of help in many …

Induction of knowledge, attitude and practice of people toward a pandemic from Twitter: a comprehensive model based on opinion mining

P Reisinezhad, M Fakhrahmad - Kybernetes, 2023 - emerald.com
Purpose Questionnaire studies of knowledge, attitude and practice (KAP) are effective
research in the field of health, which have many shortcomings. The purpose of this research …

Text categorization from category name in an industry-motivated scenario

C Liebeskind, L Kotlerman, I Dagan - Language resources and evaluation, 2015 - Springer
In this work we suggest a novel Text Categorization (TC) scenario, motivated by an ad-hoc
industrial need to assign documents to a set of predefined categories, while labeled training …

Evaluating text representations for the categorization of German customer emails

K Eichler, A Gabryszak - Theorie, Semantik und Organisation von …, 2017 - nomos-elibrary.de
Recognizing that the meaning of one text expression is semantically related to the meaning
of another can be of help in many natural language processing applications. We evaluate …

[PDF][PDF] Generating and Applying Textual Entailment Graphs for Relation Extraction and Email Categorization

K Eichler - core.ac.uk
Recognizing that the meaning of one text expression is semantically related to the meaning
of another can be of help in many natural language processing applications. One semantic …

Generating and applying textual entailment graphs for relation extraction and email categorization

K Eichler - 2018 - publikationen.sulb.uni-saarland.de
Recognizing that the meaning of one text expression is semantically related to the meaning
of another can be of help in many natural language processing applications. One semantic …