Total quality management in service sector: a literature review
Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …
(TQM) as an effective management tool to improve their service quality. They have begun to …
Towards continuous improvement (CI) in professional service delivery: a systematic literature review
Driven by rising consumerism and intensifying competition, the professional service firms
(PSFs), across the globe, are realising the significance of established continuous …
(PSFs), across the globe, are realising the significance of established continuous …
Software quality and IS project performance improvements from software development process maturity and IS implementation strategies
The capability maturity model (CMM) is part of several software process improvement (SPI),
six sigma, and total quality management (TQM) initiatives in organizations. SPI and …
six sigma, and total quality management (TQM) initiatives in organizations. SPI and …
A study of the relationships between total quality management implementation factors and software quality
MJ Parzinger, R Nath - Total quality management, 2000 - Taylor & Francis
Many software development enterprises are using total quality management (TQM)
methodology to improve developmental efficiencies and enhance the quality of software …
methodology to improve developmental efficiencies and enhance the quality of software …
A conceptual framework for total quality management in software organizations
G Issac, C Rajendran… - Total Quality Management …, 2004 - Taylor & Francis
The factors of ever-increasing customer demand, global competition, and software quality
have made the process of software development with a focus on quality quite demanding …
have made the process of software development with a focus on quality quite demanding …
Six Sigma in the Indian software industry: some observations and results from a pilot survey
R Mahanti, J Antony - The TQM Journal, 2009 - emerald.com
Purpose–The aim of this paper is to present the results from an empirical investigation of Six
Sigma in the Indian software industry Design/methodology/approach–The paper begins with …
Sigma in the Indian software industry Design/methodology/approach–The paper begins with …
An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India
G Issac, C Rajendran, RN Anantharaman - Software Quality Journal, 2006 - Springer
Most of the available literature on quality management is based on management's
perception; few studies examine critical issues of quality management from the customer's …
perception; few studies examine critical issues of quality management from the customer's …
A holistic framework for TQM in the software industry: a confirmatory factor analysis approach
G Issac, C Rajendran… - Quality Management …, 2004 - Taylor & Francis
Global competition, which has now become fierce because of advancements in technology
and changing equations in the global economy, has made its impact on the software …
and changing equations in the global economy, has made its impact on the software …
Significance of quality certification: The case of the software industry in India
G Issac, C Rajendran… - Quality Management …, 2004 - Taylor & Francis
Total quality management (TQM), ISO 9000, the Capability Maturity Model standards, and
the consequent operational-performance indicators of organizations are of interest to …
the consequent operational-performance indicators of organizations are of interest to …
Software quality construction in 11 companies: an empirical study using the grounded theory
This paper investigates software quality construction in 11 software companies using the
Grounded Theory research method. Our analysis shows that software quality construction is …
Grounded Theory research method. Our analysis shows that software quality construction is …