In recent years, electronic word of mouth (e-WOM) has been widely used by consumers on
different online platforms. The numerous studies have emphasized the growing importance …

E-commerce has grown steadily since internet access became more available in the mid-
1990s. Informativeness plays a key role in online shopping decisions. Potential customers …

Although online hotel reviews (OHR) help consumers in better decision–making, and
service providers in better service design and delivery, they are hard to manage due to their …

Electronic word of mouth (eWoM) messages are increasingly consequential for consumers'
decisions regarding products/services. This has led to a large body of scholarly research on …

Consumers rely on online reviews because they deem information from a third party to be
more credible than promotional communications. Unfortunately, not all online reviews are …

Identifikasi peran dari online consumer review, online customer rating, dan persepsi harga
terhadap keputusan pembelian konsumen menjadi tujuan penelitian ini. Data dikumpulkan …

Purpose The current study employs text mining and sentiment analysis to identify core
banking service attributes and customer sentiment in online user-generated reviews …

This study attempts to find the underlying dimensionality in online reviews of fine-dining
ethnic food restaurant experiences in Hong Kong. This research adopted semantic network …

Purpose This study aims to assess the relative importance of the argument strength,
argument sidedness, writing quality, number of arguments, rated review usefulness …

Purpose This study aims to explore the nature of electronic word-of-mouth (eWOM) and the
key drivers of this consumer-generated brand communication, focusing on eWOM in the …