Background This systematic review aimed to describe non-conveyance in ambulance care
from patient-safety and ambulance professional perspectives. The review specifically …

In recent years, Operations Research/Management (OR/OM) has had a significant impact on
improving the performance of hospital Emergency Departments (EDs). This includes …

Methods The Houston Fire Department initiated the Emergency Telehealth and Navigation
(ETHAN) program in 2014. ETHAN combines telehealth, social services, and alternative …

Objective: To measure the growth in emergency ambulance use across metropolitan
Melbourne since 1995, to measure the impact of population growth and ageing on these …

This paper explores the professionalization project of paramedics, based on an
ethnographic study of UK N ational H ealth S ervice (NHS) ambulance personnel. Drawing …

Background Crowding in the emergency department (ED) is a safety concern, and pathways
to bypass the ED have been introduced to reduce the time to definitive care. Conversely, a …

Background The role of ambulance services is shifting, due in part to more intermediate, non-
urgent patients who do not require direct emergency department conveyance, yet who …

Background Paramedics routinely perform multiple time-sensitive decisions in dynamic
environments, often with limited information and equipment. Paramount to patient safety …

Ambulance offload delay (AOD) occurs when care of incoming ambulance patients cannot
be transferred immediately from paramedics to staff in a hospital emergency department …

Background In England in 2015/16, ambulance services responded to nearly 11 million
calls. Ambulance Quality Indicators show that half of the patients receiving a response by …