What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context

X Xu - Decision Support Systems, 2021 - Elsevier
The on-demand economy has prospered with the rapid development of digital platforms.
Many customers use on-demand service platforms to order services and then post online …

A systematic review and meta-regression of the knowledge, practices, and training of restaurant and food service personnel toward food allergies and Celiac disease

I Young, A Thaivalappil - PLoS One, 2018 - journals.plos.org
Background Up to 3–5% of adults may be affected by food allergies, while approximately 1%
are affected by Celiac disease (CD). Food allergy reactions can be severe and potentially …

[HTML][HTML] Dining out with food allergies: Two decades of evidence calling for enhanced consumer protection

S Dominguez, J Théolier, J Gerdts… - International Journal of …, 2024 - Elsevier
Food allergic reactions in restaurant settings are regularly reported, including fatalities. The
risk of dining out with food allergies is well documented, and is in part attributed to …

Restaurant staff's knowledge of anaphylaxis and dietary care of people with allergies

S Bailey, R Albardiaz, AJ Frew… - Clinical & Experimental …, 2011 - Wiley Online Library
Background Deaths caused by food‐induced anaphylactic reactions are increasing, with
most caused by food purchased outside the home. Primary prevention by allergen …

Exploring user-generated content related to dining experiences of consumers with food allergies

H Wen, E Park, CW Tao, B Chae, X Li… - International Journal of …, 2020 - Elsevier
The purpose of this research was to explore and assess factors influencing perceptions of
consumers with food allergies toward restaurants when accommodating allergen-free …

Food allergy knowledge, attitudes, practices, and training of foodservice workers at a university foodservice operation in the Midwestern United States

JH Choi, L Rajagopal - Food Control, 2013 - Elsevier
The increasing incidence of food allergies is a major concern for all foodservice operators.
The purpose of this study was to examine food allergy knowledge, attitudes, practices, and …

Food allergy knowledge and training among restaurant employees

YM Lee, E Sozen - International Journal of Hospitality Management, 2016 - Elsevier
As the number of Americans with food allergies continues to increase, restaurant employees
should be trained to serve customers who have this condition. This study investigated …

Restaurant servers' risk perceptions and risk communication-related behaviors when serving customers with food allergies in the US

H Wen, J Kwon - International Journal of Hospitality Management, 2017 - Elsevier
Communication between and among customers with food allergies and foodservice staff has
become a concern in the restaurant industry. The purpose of this research was to explore …

Knowledge, attitudes, and behaviors about dining out with food allergies: A cross-sectional survey of restaurant customers in the United States

J Kwon, YM Lee, H Wen - Food Control, 2020 - Elsevier
For the increasing number of consumers with food allergies in the United States, dining out
may pose serious health threats. Both restaurateurs and consumers need to be vigilant to …

Food allergy in restaurants work group report

CA Carter, M Pistiner, J Wang, HP Sharma - The Journal of Allergy and …, 2020 - Elsevier
Individuals with food allergy are at risk for accidental exposures, potentially resulting in
allergic reactions that may cause significant morbidity and mortality. Dining out, including …