Technological disruptions, health crises, persistent labour issues, and demographic shifts
have elevated the importance of RAISA (robots, artificial intelligence, and service …

Purpose The adoption of artificial intelligence (AI) in frontline service encounters is a
growing phenomenon in service marketing, which can lead to positive and negative results …

This study contributes to knowledge on the so far limited understanding of how to manage
collaboration between Social Internet of Things (SIoT) service robots and consumers in the …

The rise of service robots is changing how products and services are delivered, significantly
affecting customer outcomes. However, research has yet to specifically examine how the …

Purpose Airports are an essential part of the airline value chains. Artificial intelligence (AI)
technologies are widely used at airports; the study aims to explore how the virtual integration …

Purpose This research aims to comprehend the factors that impact the emerging inclination
of consumers toward mobile finance technology (fintech) services over banking institutions …

Purpose This research paper aims to examine the power of customer-to-customer (C2C)
oriented self-service technology (SST) in enhancing customers' perceived C2C interaction …

Purpose Applications of artificial intelligence (AI), such as virtual and physical service robots,
generative AI, large language models and decision support systems, alter the nature of …

O dinamismo das tecnologias como inteligência artificial e robótica está a transformar
profundamente os serviços, gerando um debate crucial sobre a adoção dessas inovações …

This thesis explores the field of artificial intelligence and its implementation in government
sectors, a topic that has increasingly captivated public and academic interest. The journey to …