Purpose The coronavirus (COVID-19) has had a tremendous impact on companies
worldwide. However, researchers have no clear idea of the key issues requiring their …

Purpose This study aims to examine the development of service ecosystems literature and
its four premises as follows: the characterization of service ecosystems as loosely coupled …

While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

The circular economy (CE) presents an alternative perspective to the linear take-make-use-
dispose model prevalent in industrial value chains. CE envisions economies operating like …

People make decisions and take actions to improve their viability everyday, and they
increasingly turn to artificial intelligence (AI) to assist with their decision making. Such trends …

Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …

Customer ecosystems: exploring how ecosystem actors shape customer experience |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Consumers are increasingly expected to be active in managing their personal well-being.
Agency, meaning individuals' ability to reflect on their circumstances, effect change, and act …

Innovation is increasingly a cocreative process centered on developing new solutions and
(re) shaping service ecosystems. Recent research provides important insights into the …

This research extends literature on the emergence of service ecosystems by developing
new theoretical insight and explanation into how service ecosystems experience change …