Servant leadership and customer OCB: moderation effect of altruistic values amongst family hotels employees
EM Azila-Gbettor - Journal of Family Business Management, 2023 - emerald.com
Purpose The paper investigates the moderating model of servant leadership (SL), customer
citizenship behaviour (CCB) and Altruistic Work Value (AWV) among employees of 1-star …
citizenship behaviour (CCB) and Altruistic Work Value (AWV) among employees of 1-star …
A snap on quality management in Zimbabwe: a perspectives review
V Basera, J Mwenje, S Ruturi - Annals of Management and …, 2019 - goodwoodpub.com
Purpose: The main objective of this article was to provide evidence concerning the level of
Quality Management (QM) in Zimbabwe. Submitted evidence regarding QM in Zimbabwe …
Quality Management (QM) in Zimbabwe. Submitted evidence regarding QM in Zimbabwe …
[PDF][PDF] Measuring Hospitality and Tourism Management Students' Satisfaction with Work-Related Learning Using Partial Least Squares in Zimbabwe
A Chakaipa, V Basera, M Chakaipa… - Hospitality & Tourism …, 2021 - researchgate.net
Abstract Purpose: The study assessed Tourism and Hospitality Students' satisfaction with
work-related learning (WRL) attachment using a two-stage extended model proposed by …
work-related learning (WRL) attachment using a two-stage extended model proposed by …