This study provides a platform for the comparison of measures of internal structures and
processes associated with organizational effectiveness in the private and public sectors. The …

Based on the experience of budget management reforms that have been introduced over
the last two decades in a large number of member countries of the Organization for …

The context and environment of public services is becoming increasingly complex and the
management of change and innovation is now a core task for the successful public …

The paper focuses on the empirical evidence on the use and usefulness of performance
measures in the public sector. It begins with consideration of the features of the public sector …

The innovative capacity of voluntary organizations has become a touchstone for their role in
providing public services. Across the world there are increasing pressures on voluntary …

Purpose–Nonprofit performance measurement is receiving increasing academic and
practitioner attention, but the design of nonprofit measurement systems has received limited …

Based on survey research, a picture is given of the sources which were used by 262
aldermen of Dutch municipalities to obtain information about developments in and …

There is aa great deal of literature on performance measurement and accountability in
government. Governments around the world have invested large amounts to develop …

Outcome measurement procedures have been advocated recently as a means of eliciting
better accountability and more effective program evaluation by non‐profit organisations. The …

Debate over the nature and import of the New Public Management (NPM) is as intense
today as it has been over the last decade. This book is concerned with exploring this debate …