The satisfaction of the client is of utmost importance in procuring future projects; however,
anecdotally client satisfaction (CS) is not adequately considered in many developing …

Although hotels usually have clients from different nationalities, the research analyses the
multicultural effects on hotel customers' satisfaction is still scant. This paper aims to …

The motivation for this study is to assess the managerial performance in Taiwanese
international tourist hotels based on the two-stage NDEA performance mechanism with ICA …

In the era of Internet of people and things, big data are merging. Conventional computation
algorithms including correlation measures become inefficient to deal with big data problems …

Likert-type scales are a common technique used in social science. Plus, the Likert scale is
among the most frequently used psychometric tools in social sciences and educational …

The asphalt pavement made of high quality materials and having the optimal composition
best resists destructive effects of environmental factors and vehicles. The optimal content of …

Evaluating a management system is always a complex and debatable process, as it is
difficult to find an approach that integrates all aspects of management and allows for a …

Classic methods have been well reported to measure the correlation coefficient of crisp
observed data. However, the uncertainty in the real world sometimes makes crisp data …

Complex fuzzy set (CFS) is an extension of the fuzzy set (FS) which can deal with ambiguity
by allowing a complex-valued membership degree of an element of a universal set. A host of …