Sustainable service

T Keiningham, L Aksoy… - Journal of Service …, 2024 - journals.sagepub.com
This special issue delves deeply into the pivotal challenge of sustainability, using the lens of
the United Nations Sustainable Development Goals and the UN Global Compact as its …

CSR associations and market value: the moderating role of market competition

D Brueninghaus, I Arribas, F García… - Journal of Product & …, 2024 - emerald.com
Purpose This paper aims to study the impact of consumers' corporate social responsibility
(CSR) associations on corporate financial performance and the moderating role of market …

Customer-Perceived Innovation: Considerations for Financial Performance and Methodological Approaches

A Gustafsson, T Ghanbarpour - Journal of Service Research, 2024 - journals.sagepub.com
As firms increasingly uncover their activities to key stakeholders through various media, the
perception of these activities is becoming more important for firm performance. Traditionally …

Integrating perceived sustainability into customer satisfaction models-insights from the Swedish banking and energy sectors

L Westin, J Hallencreutz, J Parmler - Cogent Business & …, 2024 - Taylor & Francis
This study examined the effects of extending a model of customer satisfaction with a
construct of perceived sustainability. It thus adds empirical data to the theoretical …

Integrating CSR and Business Strategy into Social Innovation: Insights from Taiwan's Cultural and Creative Industries

CH Liu, YC Huang - Journal of Business-to-Business Marketing, 2024 - Taylor & Francis
Design/methodology/approach This study's contributions lie in the use of multiple methods
and data collected from developing industries from cultural and creative industries in …

Corporate social responsibility in the families of workers: a systemic proposal for Peru

M Marino-Jiménez, G Mayurí-Aguilar… - Cogent Social …, 2024 - Taylor & Francis
Abstract Corporate Social Responsibility (CSR) promotes sustained productivity, attention to
the environment, and various improvements in its operations. All this to benefit internal and …

Deciphering Loyalty in P2p M-Payment Platforms: A Combined Sem and Artificial Neural Network Investigation

C Mombeuil - Available at SSRN 4786584, 2024 - papers.ssrn.com
To date, there has been limited research on the post-adoption of mobile payment (m-
payment) and its relationship with corporate social responsibility (CSR) association and …

Navigating the Future Organizational CSR and Employee Development for a Sustainability Future

S Hameed, MSS Khan - Impact of Corporate Social Responsibility …, 2024 - igi-global.com
This chapter explores the integral link between organizational corporate social responsibility
(CSR) and employee development in fostering a sustainable future. It delves into strategies …

[HTML][HTML] Considerations for CSR-Performance Research

T Ghanbarpour - servsig.org
Since the 1990s, research on the influence of corporate social responsibility (CSR) on
financial performance (FP) has attracted extensive attention. The existing literature indicates …