Problem definition: A service is offered at certain locations (“facilities”) in a geographical
region. Customers can appear anywhere in the region, and each customer chooses a facility …

In this paper, we consider an N-dimensional queueing model where customers join
according to a multinomial logit choice model. However, we assume that the information that …

Problem Definition: US nursing homes allocate federal licensed beds among three
categories: Medicare-dedicated beds, Medicaid-dedicated beds, and flexible beds for both …

In this paper, we analyze a model called the k-nearest neighbor queue with the possibility of
having delayed queue length feedback. We prove fluid limits for the stochastic queueing …

We study the effect of imperfect memory on decision making in the context of a stochastic
sequential action-reward problem. An agent chooses a sequence of actions which generate …

We study the effect of imperfect memory on decision making in the context of a stochastic
sequential action-reward problem. An agent chooses a sequence of actions, which generate …

This doctoral dissertation comprises two independent essays on healthcare delivery
analytics. In the first essay, we investigate the impact of task switching on three angles of …

In this paper, we analyze a model called the k-nearest neighbor queue with the possibility of
having delayed queue length feedback. We prove fluid limits for the stochastic queueing …

Abstract Problem Definition: Emergency department (ED) physicians treat patients with
different symptoms and constantly switch between tasks. Utilizing three years of …